Quotes are free on most jobs and I'll usually get one back to you the same day. For smaller jobs I can often give you a good indication over the phone or from a photo, which saves us both a trip. Bigger work — a rewire, a switchboard, a kitchen — I'd rather come and look at it properly than guess and be wrong.

Depends what it is, but here's a genuine indication rather than the usual runaround. Small jobs — a socket replaced, a light swapped, a fault found and fixed — typically run $100–200. Most visits land in the $200–500 range. Larger installs and multi-room lighting work sit around $600–1000, and bathroom or kitchen work, heat pumps and switchboard upgrades start around $1,000.

For urgent work, often the same day — I've had people ring in the morning and been on site within the hour. For anything non-urgent it's usually a couple of days, depending on what's already booked. If I can't get to you quickly and it's something that shouldn't wait, I'll say so rather than leaving you hanging.

Yes — 24 hours a day, seven days a week, including weekends and public holidays. Burning smells, sparking, scorch marks, a breaker that trips straight back out, or exposed wiring all mean ring me now rather than wait. If there's fire or smoke, ring 111 first, then ring me.

I'm based in Porirua and most of my work is within about forty minutes of it — Porirua and Tawa, Wellington City and the western suburbs, Lower and Upper Hutt, and up the Kapiti Coast to Paraparaumu and Waikanae. Slightly outside that? Ring me anyway; depending on the job and the week I can often make it work.

Yes, every time. Pankhurst Electrical is me — I answer the phone, quote the job, do the work, and I'm the one you ring if something's not right afterwards. No sub-contractors and no being handed between people who each know half the story.

Six-month workmanship guarantee on everything I do. If something I've installed isn't right, ring me and I'll come back and sort it out. Fittings and appliances carry their own manufacturer's warranty on top of that, and if something fails under it I'll help you deal with it.